Wells Fargo

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Start here to bank and pay bills online. Wells Fargo provides personal banking, investing services, small business, and commercial banking.
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Wells Fargo - Wikipedia, the free encyclopedia
Wells Fargo is the 4th largest bank in the US by assets and the largest bank by ... On October 3, 2008, Wells Fargo announced it had agreed to acquire Wachovia for ...
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History of Wells Fargo - Wikipedia, the free encyclopedia
1.2 Foundation of Wells Fargo. 1.3 Expansion into Overland Mail services ... Before either Wells or Fargo could pursue opportunities offered in the West, ...
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{{Infobox_Company | company_name = Wells Fargo & Co. | company_logo = ] | company_type = [Public company ({{NYSE|WFC-->)| | slogan = "The Next Stage"| foundation = New York City, New York, United States (March 18, 1852) , [United States | key_people = [Richard Kovacevich,
[Chairman


John Stumpf,
President and Chief Executive Officer |
industry = [Financial Services | products = [Checking accounts
[Savings accounts
[Insurance
[Investments
[Mortgages
[Consumer finance | revenue = {{profit-->United States Dollar35.691 billion ([)| operating_income = United States Dollar25.033 billion (2006)] (2006)]) | homepage = http://www.wellsfargo.com/ www.wellsfargo.com -->, located in Berkeley, California

Wells Fargo & Co. () is a diversified financial services company in the United States with consumer finance subsidiaries doing business in Canada and Puerto Rico.

Headquartered in San Francisco, California, California (its bank, Wells Fargo Bank, N.A., is legally chartered in Sioux Falls, South Dakota, South Dakota), Wells Fargo is a result of an acquisition of California-based History of Wells Fargo by Minneapolis-based Norwest in 1998. The new company chose to keep the name Wells Fargo, to capitalize on the 150-year history of the nationally-recognized Wells Fargo name and its trademark stagecoach (the company's slogan, "The Next Stage," is a nod to the company's wagons-west motif). After the acquisition, the company maintained its headquarters in San Francisco.

As of December 31, As of 2006, Wells Fargo has 6,062 retail branches, over 23 million customers, and 160,000 employees.

Lines of business Wells Fargo offers a range of financial services, claiming in one investor presentation to operate more than 80 divisions. Oman, Mark. " UBS Global Financial Services Conference." Investor Presentation. San Francisco: Wells Fargo & Co., 11 May 2005. pp. 17, 23. URL accessed 7 November 2005. In addition, the company claims to be one of the most "integrated" of financial services companies. For example, Wells Fargo stock brokers sit in retail branches.

Wells Fargo delineates three different business segments when reporting results: Retail banking, Wholesale banking, and Consumer Finance. This is unlike many other financial services companies which provide more detail about particular businesses or product lines.

Community Banking The Community Banking segment includes Regional Banking, Wealth Management Group Diversified Products and the Consumer Deposits groups. Wells Fargo personal-account clients are encouraged to purchase multiple-product packages offering preferred-client discounts. Examples of such packages are:



Wells Fargo also has around 9400 stand alone mortgage branches throughout the country. It also does mortgage wholesale lending through independent mortgage brokers.

Internet services Wells Fargo launched its PC banking service in 1989 and was the first bank to introduce access to banking accounts on the Web in May 1995. Using Wells Fargo's Online banking, consumers can pay bills to anyone in the U.S., trade securities, view their account information, and transfer money between their Wells Fargo accounts and to other Wells Fargo account holders. In addition to banking and trading online, the online service lets customers apply for new accounts and products, find the nearest ATM or branch, change their address, view canceled checks, deposits and statements, enroll in account alerts, track their spending habits through Wells Fargo's "My Spending Report" and set and track savings goals with "My Savings Plan". To protect customers from fraud, Wells Fargo introduced e-mail sent to your online banking or personal e-mail and send wireless alerts if high-risk transactions are detected.

Wells Fargo's Business Online Banking gives small business owners all the services available to consumers, plus access to reporting tools and services to help them manage their business finances. New offerings, such as account-based alerts, check images, spending reports, delegation, and payment suite functionality have been designed specifically for businesses.

Wholesale The Wholesale Banking segment contains products sold to large and middle market commercial companies, as well as to consumers on a wholesale basis. This includes lending, treasury management, mutual funds, asset-based lending, commercial real estate,corporate and institutional trust services, and investment banking through Wells Fargo Capital Management. Wells Fargo historically has avoided large corporate loans as stand-alone products, instead requiring that borrowers purchase other products along with loans-- which the bank sees as a loss leader. One area that is very profitable to Wells, however, is asset-based lending: lending to large companies using assets as collateral that are not normally used in other loans. This can be compared to subprime lending, but on a corporate level. The main brand name for this activity is "Wells Fargo Foothill," and is regularly marketed in tombstone (financial industry)s in the Wall Street Journal. Wells Fargo also owns the largest real estate investment bank, which assists commercial property owners in obtaining funds in the capital markets, as opposed to direct lending by Wells Fargo itself.

Consumer finance Wells Fargo Financial is the consumer finance segment. It engages in lending through over 1,000 branches throughout the U.S. and in certain other countries. This division also engages in "indirect lending" for such organizations as furniture retailers. This business is based out of Des Moines, Iowa. Norwest purchased DIAL Finance before its acquisition with Wells Fargo. The Home Mortgage group is based out of West Des Moines, Iowa.

Business model The present business model of Wells Fargo is summed up in its vision statement: "We want to satisfy all of our customers' financial needs, help them succeed financially, be the premier provider of financial services in every one of our markets, and be known as one of America's great companies."" Where We're Headed: Our Vision." Vision and Values. URL accessed 26 October 2005.

Wells Fargo's goal is to encourage its customers to buy all their financial products through Wells Fargo: "We want to earn 100 percent of our customers' business. The more products customers have with Wells Fargo the better deal they get, the more loyal they are, and the longer they stay with the company, improving retention. Eighty percent of our revenue growth comes from selling more products to existing customers. Our goal: sell at least eight products to every customer."" How We Measure Success." Vision and Values. URL accessed 26 October 2005.

This is a concept known as "cross-selling," or as Wells Fargo refers to it, "needs-based selling," which is popular in the financial services industry. While earlier companies, such as Prudential, pioneered the concept of selling a variety of products, they acted merely as Holding company and each product was sold through its own Distribution (business). However, predecessor Norwest pioneered selling all its products through all its channels, with discounts given to those who purchase a larger variety.

The average "cross-sell ratio" for a financial institution is two (based on an average American consumer owning sixteen different financial products from eight different institutions). Wells Fargo purports to have a cross-sell ratio of 5.2 products per Community Banking household (almost one in five have more than eight), six for Wholesale Banking customers, and the average middle-market commercial banking customer has more than seven products, which is among the highest in the country." Financial Review: Overview." 'Wells Fargo Annual Report 2004. San Francisco: Wells Fargo & Co., 2005. p. 35. URL accessed on 27 October 2005. (Washington Mutual was beating them at the end of 2003 with a 5.59 ratio." 2003 Highlights." '2003 Summary Annual Report. Seattle, Washington: Washington Mutual, 2004. p. 3. URL accessed 27 October 2005.) Achieving such a high cross-sell ratio would result in a financial services version of the "agglomerator" business model, most popular among the big-box retailers, such as Home Depot, Office Depot, and Wal-Mart. In order to facilitate achievement of this goal, Wells Fargo lobbied hard for deregulation of the banking industry, and for repeal of many of the laws that were passed during the Great Depression like the Glass-Steagall Act.

Wells Fargo Corporate Buildings (right).

History Key dates

Corporate predecessors Wells Fargo & Company is the end result of more than 2,000 mergers. The holding company was previously known as Norwest Corporation and before that Northwestern National Bank (BANCO). Norwest was "one of the most acquisitive banks of the 1990's...."" Attractions in Denver Colorado: Wells Fargo Center." Denver Travel Guide. URL accessed 26 October 2005. Most of the management and the business model of the present day Wells Fargo come from Norwest Bank, and the stock history of Wells Fargo is that of Norwest.

Selected predecessor companies

Recent controversy Like many large-scale companies, Wells Fargo has attracted many vocal detractors who protest their business practices , customer service, fee levels, and other aspects of the company. There is even a Wells Fargo Watch project dedicated to tracking all alleged instances of Corporate crime, especially ongoing investigations into alleged predatory lending practicesACORN. " Under Pressure, Wells Fargo Makes Reforms." Press Release. 16 September 2005. URL accessed 19 October 2005. in Wells' mortgage division.

In September 2003, New York State Attorney General Eliot Spitzer sought information about the lending practices of Wells Fargo and other national banks. Two suits seeking injunctive relief were filed against Spitzer, one by the Office of the Comptroller of Currency and one by the Clearinghouse association of banks, asserting that Spitzer had no authority to regulate the activities of national banks. The suits both resulted in the granting of Injunction preventing the continuation of Spitzer's efforts to obtain bank information, including Wells Fargo information.

In December 2005, the parachurch group Focus on the Family ended its banking relationship Focus on the Family. Focus on the Family Severs Ties with Wells Fargo. 1 December 2005. URL accessed 27 March 2006. with Wells Fargo, due to the group's opposition to the LGBT social movements, after the company announced that it was matching contributions to GLAAD. Wells Fargo continued the program and received widespread support in the face of the boycott, which had no other high-profile participants.

On the other hand, Wells Fargo has been seen as avoiding many of the ethical problems of other financial services companies in the past decade:

The relationship between the bank's Board of Directors and its shareholders has at times been contentious. The Board of Directors has recommended voting against every single shareholder proposal since 2002. Predatorix. " Wells Fargo's Board of Directors rejected every stockholder proposal since 2002." URL accessed 12 September 2007. Many of these proposals were warnings to the company, heeding them to stop predatory lending and other controversial practices.

See also

References

External links



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